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Request Account & Data Deletion

App: 9jaVibeMall • Developer: Stellaris Nova Tech

At 9jaVibeMall, we value your privacy and give you full control over your personal data. In compliance with Google Play User Data policies, this page allows you to submit a formal request to permanently delete your 9jaVibeMall account and all associated personal information.

What Data is Deleted and Retained

✓ Data That Will Be Permanently Deleted

Account credentials (email, phone number, encrypted passwords).
Profile information (name, avatar, user role, bio).
Saved delivery and billing addresses.
Active shopping cart items and saved wishlist items.
Push notification tokens and device associations.
Seller business profile and catalog listings (for vendor accounts).

ℹ️ Data Retained for Legal & Tax Compliance

Under applicable Nigerian financial, accounting, and anti-fraud statutory regulations:

Completed Transaction Records: Order invoices, payment receipts, and settlement logs are retained for up to 6 years as mandated by tax and financial laws.
Anonymization: Retained records are completely disassociated from your active personal profile and strictly isolated from any marketing or operational use.

Processing Timeframe: Account deletion requests are verified and processed within 30 calendar days. Once finalized, your account cannot be recovered.

Submit Account Deletion Request

Fill out the form below using the details registered with your 9jaVibeMall account. You do not need the mobile app installed to submit this form.

Alternative: Delete Account in 9jaVibeMall Mobile App

If you have the 9jaVibeMall app installed on your smartphone, you can also initiate deletion directly:

Open the 9jaVibeMall app on Android or iOS.
Log into your account and tap the Profile tab in the bottom bar.
Navigate to Account Settings or Security.
Tap Request Account Deletion and confirm your request.